QUESTIONS & ANSWERS

Frequently Asked Questions

E-mail us at info@etukam.com or call us at 804-849-7725 for a quote. We will walk you through the options and timing to make your ideal configuration a reality. 

Pricing is dependent upon the configuration that you select and how much outfitting that we need to do to meet your specifications. E-mail or call us for a quote. 

We work with several banking partners that we can refer you to that can finance a purchase with Etuk Americas. We can put you in touch with them and they can approve you for a credit limit with us just as you would if you were purchasing a passenger vehicle. 

We do require a downpayment of 50% in order to place an order with the factory with the remaining 50% due upon shipment from our distribution and outfitting center in Richmond, Virginia. 

We purchase our vehicles from the factory in Thailand and receive our battery assemblies from our factory in Portugal. Current lead-times are 8 – 12 weeks to receive the vehicles and one week for final assembly at our facility. Lead-times are tentative; confirmed at time of order and deposit receipt; on a first in/first out basis; subject to factory allocation; dependent upon final configuration; and subject to modification as we are notified of delays in transport or components. All of that said, we will always do our best to meet the timing of your project and communicate with updates as soon as we have them.  

We match the manufacturer’s warranty policy here in North America. We will still always try to help out when and where we can. We do love happy customers. 

We are the official authorized source for E-Tuk Factory parts and service in North America. If your tuk needs servicing, we will work with you to determine the most cost effective solution to get you back on the road. Depending upon the age of your tuk tuk, we may have service parts available and you should contact us for pricing, availability, and lead-time. Our newer tuk tuks sold and manufactured have a more standardized design and therefore have more spare parts availability should you need them.   

We have a partner in the tour space that will be offering a unique franchise in the coming few months. We are happy to connect you if that is of interest. If you are looking to start your own franchise, please contact us and we can discuss your specific concept with a signed, non-disclosure agreement. 

Configuration and weight can change the answer to this question, but, in general, our tuks are considered low speed vehicles and have a maximum speed of 25 mph and go approximately 100 miles to the charge. 

We are always working to add to the list, but we currently have DOT approval in 35 states and growing. It is likely that our vehicles may fall into one or more vehicle categories in your state and we would discuss the best registration for your needs with you.